Frequently Asked Questions

Sharp answers for real campaign work. Explore setup, design, analytics, billing, API, and support in one place.

Popular questions

Getting Started

Do I need an account before I design a QR code?

You can start designing from the homepage right away. To download and manage your QR codes, you sign up so everything is saved in your dashboard.
QR Creation and Types

What is the difference between static and dynamic QR codes?

Static QR codes store fixed data and are best for permanent info. Dynamic QR codes route through managed links so you can update destinations and track scans.
Getting Started QR Creation and Types Design and Branding Dynamic Content and Public Pages Analytics and Reporting Billing, Trial, and Plans Payments, Currency, and VAT API, Team, and Security Legal, Support, and Troubleshooting

Getting Started

You can start designing from the homepage right away. To download and manage your QR codes, you sign up so everything is saved in your dashboard.

You can sign up with email/password or with Google. Both routes create your account and bring you into the same member experience.

You land in the app area, your trial is activated when applicable, and you can immediately create, edit, and organize your QR codes.

Yes. You can start with a 7-day free trial without entering a card. Create your account here when you are ready.

QR Creation and Types

CreateQR supports classic static types and rich dynamic types such as PDF, images, profile card, multiple links, social pages, menu, feedback, event, coupon, playlist, MP3, business page, and more.

Static QR codes store fixed data and are best for permanent info. Dynamic QR codes route through managed links so you can update destinations and track scans.

Yes, for dynamic QR codes. The printed code stays the same while you update content from the dashboard.

Yes. Use the Multiple Links type to build a single scan page with all your key destinations in one place.

Yes. The builder includes common utility formats like Wi-Fi, vCard, WhatsApp, SMS, email, and phone.

Design and Branding

Absolutely. You can customize colors, patterns, frames, and logos so each QR matches your brand style.

Downloads include PNG, SVG, JPG, PDF, and EPS, depending on where you generate from in the app.

Yes. SVG and high-resolution exports are ideal for print workflows such as packaging, menus, posters, and labels.

Yes. Use Saved Designs to keep your best styles and apply them quickly to new QR codes.

Dynamic Content and Public Pages

Yes. Rich QR types render hosted public pages, so scans open a polished destination managed by your content settings.

Not for dynamic QRs. You update the content, keep the same printed code, and continue your campaign without reprinting.

Yes. Supported rich types let you upload and publish content such as PDF files, galleries, and MP3 pages.

Yes. Feedback QR pages support ratings and comments, and you can review entries from the member area.

Analytics and Reporting

Paid analytics include scan trends, unique scans, and breakdowns such as country, city, device, and operating system where available.

Scan data is recorded as redirects happen and appears quickly in dashboard reports.

Yes. You can view global analytics windows and per-QR analytics pages with date-range controls.

Static QR codes are typically used for fixed payloads. Full scan analytics are part of dynamic tracking flows.

Billing, Trial, and Plans

Trial access starts on eligible signup flows for paid plans and gives you time to test premium capabilities before your first paid billing cycle.

Cancel before the trial end date shown in your account or billing flow to avoid the first paid charge.

If no payment is set up before the trial ends, paid features are disabled. You can upgrade later and recover access to paid features.

Yes. From Billing you can choose plan and interval options that are available for your account state.

Yes. You can cancel from billing or the Stripe portal, and paid access remains active through the end of the current paid period.

After a paid subscription charge is processed, fees are non-refundable except where required by law or to correct verified billing errors.

Payments, Currency, and VAT

CreateQR uses Stripe for secure checkout, subscription management, invoice handling, and payment method updates.

Yes. Billing supports company name and EU VAT fields for eligible tax handling during checkout.

Account owners can view recent invoices in Billing with direct PDF download links.

Yes. Checkout is configured with automatic tax and billing details collection through Stripe.

API, Team, and Security

Yes. API functionality is available with supported plans and includes endpoints for create, list, and delete workflows.

Yes. You can create, rotate, revoke, and manage allowlists for API keys from the member area.

Yes. Team roles are supported so owners and admins can manage members and shared account resources.

Signup flows use anti-abuse protections including server-side CAPTCHA verification where required.

Still have questions?

If your use case is niche, technical, or time-sensitive, send us a message and we will help you shape the fastest route to launch.

Contact Support See Pricing Create Account